Signing in to your Hover account

Access to your account is necessary for maintaining your Hover services—the Hover control panel manages your domain's DNS, email accounts, and account billing.

There are times that your username or password is misplaced. You can usually recover the credentials needed to access your account quickly.

Username reminder email

You can recover your forgotten Hover account username by requesting an email with your login credentials.

  1. In your browser, navigate to the Hover control panel sign-in page.
  2. Select Forgot username?
  3. Enter the email address associated with your Hover account, followed by Send.
    Note: If you enter a different email from the primary email address on your Hover account, a message will appear indicating the email address is not found.
  4. You will receive an email with the subject Hover username reminder. This email will contain your Hover username and a link to reset your password.
    Note: The message will list all connected usernames if you have more than one Hover account associated with your email address.
  5. Navigate back to the Hover control panel sign-in page, and input the username from the reminder email. 

Back to top

Password reset email

  1. In your browser, navigate to the Hover control panel sign-in page.
  2. Select Forgot password? 
  3. Enter the username associated with your Hover account followed by Send.
  4. You will receive an email with the subject line Reset your hover password. Click Reset your password in the email message. This email also includes your username for reference. This password reset link is only valid for one hour.
  5. Type your new Hover account password into the New password field, followed by Continue.
    Note: Passwords must be a minimum of 14 characters in length, and include at least one number, one special symbol, and one capitalized letter. 
  6. You'll be instantly logged into the Activity section of your Hover account, and "Your password has been reset" will display as confirmation.

Back to top

Magic token sign-in

The magic token feature makes it easier to log into your Hover account. Instead of using your username and password, you can use your Hover account primary email address.
Note: This feature only works with verified account email addresses. If two step-sign in is enabled, it will prompt you for another six-digit code sent via SMS or generated by your authentication app.

  1. Navigate to the sign-in page and click Or sign in with magic token.
  2. Enter the email address associated with the Hover account and select Send token.
  3. A six-digit authentication code will be sent via email to the address specified and will be active for 15 minutes. Enter this authentication code from the email and select Confirm code.
  4. If the email address specified is not associated with a Hover account, an email will be received to that address stating no Hover account is found.
  5. If multiple accounts are under the same email address, select the username you are trying to sign in to.

Back to top

Quick reference chart

How do I reset my password?

Navigate to Hover's sign-in page and select Forgot password?

How do I get a username reminder?

Navigate to Hover's sign-in page and select Forgot username?

How can I log in to Hover using my email address instead of my username?

Navigate to Hover's sign-in page and select Or sign in with magic token.

I'm getting an "invalid username or password" error when logging in.

Make sure your entries have no typos in your username or password.

I have multiple email addresses. Which should I use?

Ensure you've entered the primary email address you have set for renewal reminders and other messages from Hover. The email address may be different than your Hover-provided email address.

The password reset or username reminders are going to a Hover email address that I cannot access right now.

We suggest setting up a non-Hover email as your backup.

I'm not getting the password reset or username reminder emails.

You can try adding to your email provider's trusted sender list to add credibility to emails from us.

Back to top

Was this article helpful? If not please submit a request here

How helpful was this article?