Identifying Fraudulent Emails

Fraudsters sometimes impersonate reputable companies — including Hover — hoping to trick people into revealing personal information or account access. This is called phishing, and it's common across the internet. This article explains what Hover will and won't ask you for, the warning signs of a fraudulent email, and what to do if you receive one, so you can feel confident telling the difference.

Emails Hover Will Never Send

Hover will never send an unsolicited email asking for personal information such as your:

• Birthdate
• Mother's maiden name
• Social Security Number
• Password

If you contact Hover for help, we may ask you to confirm details already on file to verify you're the account holder. We will never reach out to you first asking you to provide personal information that's already in your account.

How to Spot a Fraudulent Email

Watch for these warning signs:

1. A mismatched "Return-To" address. Check the email headers — fraudsters trying to impersonate a company often send from a similar-looking or misspelled domain. See Obtaining Email Headers for how to check.
2. No personal greeting. Legitimate companies address you by name. Generic greetings like "Dear Webmail User" or "Dear Email Account Owner" are a red flag.
3. A vague or missing company name. Fraudsters often use generic templates with impersonal senders like "Administrator" or "Helpdesk."
4. An unsolicited request for personal information. If you haven't contacted Hover for support, we won't reach out asking for your details by email, phone, or letter.
5. Urgent or alarming language. Phishing emails often claim your account has been compromised to pressure you into handing over your login details quickly.

What to Do if You've Received a Fraudulent Email

Note: Never respond to or click any links in a suspicious email.

• Mark it as spam. This trains your spam filter to recognize and block similar emails going forward — see the steps in Spam Emails FAQ.
• Report it, if you'd like, on the consumer fraud reporting website. Note: Reporting doesn't block future emails on its own — marking the message as spam is what stops similar emails from reaching you.

Next steps

• Noticing a pattern of bounce or spoofing notices too? See Email Spoofing and Undeliverable Notices.
• Want to understand spam handling in more depth? See Spam Emails FAQ.
• Protect your own domain from being spoofed by adding an SPF record.

Questions? Contact Hover Support.