Find Email Headers for Hover Email Troubleshooting

Email headers contain the tracking information for an individual email, including the path it took as it traveled through mail servers, time stamps, IP addresses, and sender and recipient details. This article shows you how to get the full headers for an email in Hover webmail and in several common third-party email clients, so you can share them when troubleshooting sending, bouncing, or spam issues with Hover Support.

Why You Might Need Email Headers

The information in email headers helps Hover Support troubleshoot and resolve email issues such as messages not sending, bouncing, or being incorrectly marked as spam.

Before you begin

• Know which email service you use. Instructions differ depending on whether you use Hover's webmail or a separate email client such as Outlook, Gmail, Thunderbird, or Apple Mail.
• Have the email you want to investigate open or accessible. You'll open this specific message to view its headers.

Step 1: Get Headers From Hover Webmail

1. Log in to webmail. Note: Former VistaPrint customers use the Enhanced Email Cluster B server instead.
2. Select the email in question and choose Details.
3. Select All headers. The complete message header appears on the screen.
4. Copy the header text and paste it into your reply to Hover Support.

Getting Headers From Third-Party Email Clients

Hover doesn't directly support third-party email clients. If you need help using any of them beyond viewing headers, contact that provider's support team directly.

Mozilla Thunderbird

Contact Mozilla support for further assistance with Thunderbird itself.

1. Open Mozilla Thunderbird and select the email you want to see the headers for.
2. Choose More, then View Source.
3. Copy the header information from the window that appears and paste it into your reply to Hover Support.

Windows Mail

Note: Earlier versions of Windows Mail included header details, but Microsoft now positions Windows Mail as a lightweight client with only basic features, and it doesn't currently offer a way to view full headers. Contact Microsoft support for the latest guidance.

Outlook (Desktop)

Contact Microsoft support for further assistance with Outlook itself.

1. Open Outlook and select the email you want to see the headers for.
2. Click File, then Properties.
3. Copy the header information from the window that appears and paste it into your reply to Hover Support.

Outlook.com

Contact Microsoft support for further assistance with Outlook.com itself.

1. Open Outlook.com and select the email you want to see the headers for.
2. From the top right of the email window, select the ... menu.
3. Select View, then View Message Source.
4. Copy the header information from the window that appears and paste it into your reply to Hover Support.

Apple Mac Mail

Contact Apple support for further assistance with Mac Mail itself.

1. In the Mail app, choose View, then Message, then All Headers.
2. Copy the header information from the window that appears and paste it into your reply to Hover Support.

Gmail

Contact Google support for further assistance with Gmail itself.

1. Open Gmail and select the email you want to see the headers for.
2. Click the ... menu, then Show Original.
3. For the full message header, click Download Original, or use Gmail's Copy to clipboard option.
4. Paste the header information into your reply to Hover Support.

iOS Mail

Contact Apple support for further assistance with iOS Mail itself.

1. Open Apple Mail and select the email you want to see the headers for.
2. Tap View, then Messages, then All Headers.
3. Copy the header information and paste it into your reply to Hover Support.

Next steps

• Use these headers when contacting support. Attaching full headers to your support request helps Hover troubleshoot delivery issues faster.
• Troubleshooting spoofed or bounced mail? See Email Spoofing and Undeliverable Notices.
• Troubleshooting a spam issue? See Spam Emails FAQ.

Questions? Contact Hover Support.