As part of our ongoing efforts to improve privacy and security, Hover has changed how your data is protected.

Hover support cannot view your personal information without verifying your account. This includes information such as your name and account email address.

Support cannot sign into or view the contents of your Hover account without your account being fully verified.

Verifying your Hover account

When you come to Hover for help, our support team will determine if account verification is required to assist you.

If they need access to your personal information, account, or mailbox settings, it will be necessary. 

1. Log in to the email address listed as your primary Hover account contact.
   Note: The information on your account will be redacted until the verification process has been completed, so the support team won't be able to tell you what email address is on file.
2. Locate and open the email titled Hover PIN verification.
   
   
3. The email will look like this. Give the four-digit PIN to the Hover agent.
   
   
4. If you also have two-factor authentication enabled on your account (2FA), it is at this point you will need to obtain the code from your authenticator app or your SMS and give it to support.

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