Obtaining email headers

Email headers contain tracking information for an individual email, detailing the path a message took as it travels through various mail servers. They contain time stamps, IP addresses, and sender and recipient information. 

The information in email headers can help troubleshoot and resolve email issues such as sending, bouncing, or legitimate emails being marked as spam.

• Obtaining email headers from webmail
• Obtaining email headers from email clients
  • Mozilla Thunderbird
  • Windows Mail
  • Outlook on your desktop
  • Outlook.com
  • Apple mac mail
  • Gmail 
  • iOS

Obtaining email headers from webmail

1. Log in to webmail.
   Notes: Former VistaPrint customers are on our Enhanced Email Cluster B server.
   
   
   
2. Select the email in question. Choose Details.
   
3. Select All headers.
   
4. The complete message header will pop up on the screen. You can copy and paste this into a reply to your Hover help request.
   

Obtaining email headers from email clients

We do not directly support these third-party email clients. If you require further assistance with using these clients, you will need to refer to their support. 

Mozilla Thunderbird

If you require further assistance, you can contact Mozilla support. 

1. Open Mozilla Thunderbird and select the email you want to see the headers for.
2. Choose More, followed by View source.
   
3. A window will pop up with the requested header information. You can copy and paste this into a reply to your Hover help request.
   

Windows Mail

In previous iterations of Windows mail clients, features like header details were available, but Microsoft has positioned Windows mail as a free, ultra-lightweight email client with only the basics.

If you require further assistance, you can contact Microsoft support.

Outlook on your desktop

If you require further assistance, you can contact Microsoft support. 

1. Open Outlook and select the email you want to see the headers for.
2. Click File, followed by Properties.
   
3. A window will pop up with the requested header information. You can copy and paste this into a reply to your Hover help request.
   

Outlook.com

If you require further assistance, you can contact Microsoft support. 

1. Open Outlook.com and select the email you want to see the headers for.
2. From the top right of the email window, select the ...  menu.
3. Select View followed by View message source.
   
   
4. A window will pop up with the requested header information. You can copy and paste this into a reply to your Hover help request.
   

Apple Mac Mail

If you require further assistance, you can contact Apple support. 

1. In the Mail app, choose View, followed by Message and All headers.
2. A window will pop up with the requested header information. You can copy and paste this into a reply to your Hover help request.
   

Gmail

If you require further assistance, you can contact Google support. 

1. Open Gmail and select the email you want to see the headers for.
2. Click the ...  menu, followed by Show original.
   
3. A window will pop up with the requested header information.  For the full message header, click Download original. 
4. You can copy and paste this into a reply to your Hover help request. Gmail has a Copy to clipboard option.
   

iOS mail

If you require further assistance, you can contact Apple support. 

1. Open Apple mail and select the email you want to see the headers for.
2. Click View, followed by Messages and All headers.
   
3. A window will pop up with the requested header information. You can copy and paste this into a reply to your Hover help request.
   

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