Effective September 18th, 2025 a new Forward Opt-In feature will be introduced to Hover Email to improve security and reduce abuse. It requires recipients to approve email forwards before receiving any forwarded content.
Why the Change?
To combat malicious forwarding abuse, where attackers use forwarding to send spam or scams without consent. This update ensures recipients must opt-in before any forwarded emails reach them.
✅ Key Functionality
| Action | Behavior |
|---|---|
| Adding a forward | Sends opt-in email to the recipient. |
| Recipient clicks approval link | Forwarding begins |
| No approval in 24 hours | Request expires |
| Forward removed | Approval revoked |
| Re-adding a forward | Requires new approval |
| Max pending requests | 20 per mailbox |
Email Details
- Cannot be customized for security reasons.
Workflow Example
Scenario: me@mydomain.com forwards to john@example.com
- Add john@example.com.
- John receives opt-in email.
- John clicks “Approve.”
- After saving a new forward, a warning label appears beside the forward:
“Waiting for recipient to accept forwards.” - Until the recipient accepts, the forward is inactive.
- Once the recipient confirms, the warning disappears, and the forward functions as normal
Support FAQs
| Question | Answer |
|---|---|
| Can the opt-in email be customized? | No |
| Can old approvals be reused? | No – new opt-in required after removal |
| What if a recipient never approves? | No mail is forwarded; request expires in 24 hrs |
| What if the limit of 20 is hit? | Must wait for existing to expire or be removed |
| Can support bypass this process? | No – manual override is not possible. The sender needs to re-enter their forwarding email address. |
| Are messages sent before approval delivered? | No – only post-approval emails are forwarded |
| When will this change go live? | Effective September 18th, 2025 |
| Does the opt-in apply if you set forwards in webmail? | Yes |
Additional Information
- The feature does not apply to third-party systems.
- Support cannot override or customize the workflow.
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