The complete guide to Webmail

Webmail provides access to your personal email, calendar, contacts, and file information from any browser on your laptop, desktop, or mobile device.


What browsers can I use to view my mail?

Webmail supports the following browsers:

  • Microsoft Internet Explorer 9.0 and higher
  • Mozilla Firefox 2.0 and higher
  • Chrome 1.0 and higher
  • Safari 3.2 and higher
  • Konqueror 3.5 and higher

Note: You may be able to view the Webmail interface on other, unsupported browsers; however, some features may produce unexpected results.

What makes up the Webmail application?

Webmail is comprised of the following components: Mail, Contacts, Files, Calendar, RSS, and Settings. Each part is tied together with the sidebar and contains a work area. 

Calendar, RSS and Files are available to Big Mailbox customers only.

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Navigating Webmail using the sidebar

The sidebar in webmail is available on the left-hand side of the window no matter which component that you’re currently viewing. The sidebar includes:

  • Access to the six Webmail components
  • Quick access to compose new messages
  • Help access
  • A Logout button

Work Area

Each Webmail component is divided into two or three work areas which are designed to take advantage of a wide-screen view. These sections automatically hide as you shrink the web browser down in size but is still accessible by a toggle at the top of the visible pane.




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The RSS section allows you to view content from your favorite blogs or websites. Instead of going to each website to look for new content, your favorite sites are listed in the RSS section. When you click on one of the feeds in the list, you see a description of the items on that site.

The items are ordered from newest to oldest, and the list is updated regularly. Each item includes a link to a web page where you can read the complete article.

The RSS component is made up of the RSS feed list and RSS feed display.


How do I add a feed?

  1. In the RSS section, click Actions in the top right-hand corner.
  2. If you know the URL of the feed that you want to add, click Subscribe to feed.
  3. Type the URL in the Feed or site URL field.
  4. Optionally, choose a category from the Place in category drop-down list.
  5. Click Subscribe.

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How do I access a feed?

  1. In the feeds list, just click the name of the feed that you want to view.
    The articles in the feed are displayed in the central area, with the most recent article at the top of the list.
  2. To read any of the articles in full, click on the article's title to go to that website.

How do I delete a feed?

  1. Right-click the feed that you want to delete, and choose Edit feed.
  2. Click Unsubscribe.
  3. Alternatively, click to display the feed and then choose Unsubscribe from the Actions menu.
  4. In the confirmation pop-up, click Ok.

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How do I add a new category?

Categories allow you to group feeds and make it easier to locate the ones you want to view.

Note: When you create a new category, it is not displayed in the list pane until at least one feed has been added to it.

  1. From the Actions drop-down list, choose Preferences.
  2. On the Feeds tab, from the Categories drop-down list, choose Add category.
  3. Enter the name of the category you want to create in the Category title field, and then click Ok.
  4. Optionally, move one or more existing feeds into this new category. You can click and drag a feed into the category folder, or you can click the feed to display its properties, choose a category from the Place in category drop-down list, and then click Save.
  5. Click Exit preferences to return to the feeds list.

How do I reorder feeds and categories?

By default, categories and the feeds within each category are listed alphabetically, but you can change their position.

  1. From the Actions drop-down list, choose Preferences.
  2. Click the Feeds tab.
  3. Click a feed or a category and drag it to its new location in the list.
  4. Click Exit preferences to return to the feeds list.

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