Getting Started with Hover for Vistaprint Customers

Welcome to Hover! If you're a Vistaprint customer, your domain and email services have moved to Hover, and we're glad to have you. This article walks you through what changed, what stays the same, and the account steps you'll want to take to get comfortably settled into your new Hover account.

Your Move from Vistaprint to Hover

Hover is a trusted provider of domain registration and email services, owned by Tucows Inc. Founded in 1993, Tucows is the largest wholesale domain registrar, with a long history of reliable service across the internet.

As part of an agreement between Vistaprint and Hover, your domain, email, billing, and account management moved from Vistaprint to Hover starting August 15, 2023. Your services didn't change — only who's looking after them did. You're now part of the Hover family, and we manage your domain and account directly.

Vistaprint moved customers over in two groups:

• Group 1 — Customers with a domain only.
• Group 2 — Customers with a domain and email.

Note: If you have a Wix builder subscription through Vista x Wix, you'll still find it under My Subscriptions in your Vista account — that subscription didn't move to Hover.

Note: If your domain or email was part of the Webs brand, it moved to Exact Hosting rather than Hover — contact Exact Hosting support directly for help with those services.

You should have received a welcome email and a password-reset email from Hover to help you log in to your new account for the first time. Your services won't appear in your account until the transfer is complete.

Before you begin

• Your Hover welcome email — locate the welcome email and password-reset email Hover sent you so you have your login link on hand.
• Access to your original account email inbox — you'll need this to receive the password-reset link and confirm your identity.
• Your two-factor authentication (2FA) method — have your phone or authentication app ready if you use 2FA to sign in.
• A payment method — have your card, PayPal, or Apple Pay details ready if you want to set up billing right away.

Step 1: Sign In to Your Hover Account

Start by signing in to your new Hover control panel using the details from your welcome email.

1. Go to your Hover control panel and sign in using your chosen 2FA method.

Tip: Bookmark the Hover control panel sign-in page so it's easy to find next time.

Step 2: Update Your Contact Email Addresses

The email address on your Hover account is where we send renewal notices, password resets, and other important account updates, so it's worth double-checking that it's correct. You can also add a backup email to help you recover your account if you ever lose access to your main inbox.

1. Sign in to your Hover control panel.
2. Select Settings from the navigation bar.
3. Under Contact info, click Edit next to your email address or backup email.
4. Enter your new email address, then press Save changes.

Step 3: Add a Payment Method

Adding a payment method keeps your domain and email services renewing without interruption.

1. Sign in to your Hover control panel.
2. Click Settings from the navigation bar.
3. In the Billing info section, press Set up payment.
4. Select the radio button for your preferred payment method.
   Note: Choosing PayPal or Apple Pay opens a separate login screen.
5. Enter your billing details, then press Continue.
6. Check the box to agree to the cardholder agreement, then press Save changes.

Step 4: Remove a Payment Method

If you need to update or remove your billing information, you can do so anytime from your account settings.

1. Sign in to your Hover control panel.
2. Choose Settings from the navigation bar, then select Overview.
3. In the Billing info section, press Edit.
4. Click Delete to remove the billing method on file, then press Continue.
   Warning: Editing billing details directly (instead of deleting and re-adding) can sometimes cause the update to fail.
5. Select Delete billing information to confirm.
6. Add new billing information anytime by selecting Set up payment in the Billing info section.

Step 5: View Your Invoices and Receipts

You can look up any past invoice or receipt directly from your account.

1. Sign in to your Hover control panel.
2. Select Settings from the navigation bar.
3. On the Account Settings page, click Receipts.
4. Select View receipt next to any invoice for a printable copy, or open an invoice to see its order details and press Print receipt.

Step 6: Confirm or Update Your Domain Registration Information

Keeping your domain's registration (owner) information accurate helps you stay in control of your domain and receive important notices.

1. Sign in to your Hover control panel.
2. Select the domain you want to update.
   Note: If you only have one domain, you'll go straight to its overview page.
3. From the Overview tab, scroll to the registration records section, select the Owner tab, then click Edit.
4. Update the name, organization, or contact details to reflect the correct owner, then press Save changes.
   Note: The option to opt out of the 60-day transfer lock is turned off by default. While this lock is on, your domain can't be transferred to another registrar for 60 days.

Step 7: Manage Your Domain's DNS Records

DNS records tell the internet how to connect your domain to your website, email, or other services. You can add or remove them anytime from your domain's DNS section.

To add a DNS record:

1. Sign in to your Hover control panel.
2. Click the DNS section from your domain's Overview page, then select Add a record.

To delete DNS records:

1. In the DNS section, select the checkbox next to each record you want to remove.
2. Choose Delete from the Bulk edit menu.
3. Click Delete again to confirm and remove the selected records.

Step 8: Turn Auto-Renew On or Off

Auto-renew keeps your domain active by automatically billing your payment method each year, so you never have to worry about an accidental lapse. You can turn it on or off anytime.

If you manage a single domain:

1. Sign in to your Hover control panel.
2. On your Domains overview page, find the auto-renew toggle in the details column.
3. Use the toggle to turn auto-renew on or off, then confirm your choice in the pop-up window.

If you manage multiple domains:

1. Select Your Account, then click Domains.
2. On the Your Domains page, find the domain you want to update. Each row has three icons — the third toggles auto-renew.
3. Click the Auto-renew icon (two arrows pointing toward each other) to turn it on or off.
4. Confirm the change in the pop-up window.

Next steps

• Browse the Hover Knowledge Base for more how-to guides on managing your domain and email — see the Hover Knowledge Base.
• Check the Hover status page if you run into a service issue and want to confirm it isn't a wider outage — see the Hover Status Page.
• Contact Hover support directly by emailing help@hover.com, or calling 1-866-731-6556 (North America) or +800-371-69922 (International). Support is available by phone and chat between 8 AM and 8 PM Eastern.

Questions? Contact Hover Support.